(855) 627-3847
North Carolina Retirement Systems Supplemental Benefits
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Enroll within 60 days upon receipt of your first retirement benefit payment.

Pierce Insurance will mail you an enrollment book that summarizes the supplemental benefits that are available to you as a retiree with the North Carolina Retirement Systems. To obtain identity theft protection, dental and vision insurance, you must complete the enrollment process within 60 days after you have received your first retirement benefit payment.

Vision

Support for NC Retirees: Dental and Vision Insurance

We’re here to help North Carolina retirees with their dental and vision insurance needs. In addition, United Health Foundation is donating $1 million to support residents recovering from Hurricane Helene.

Optum, a part of UnitedHealth Group, is offering a free emotional-support helpline for anyone affected. You can call 866-447-3573, Monday through Friday, from 9 a.m. to 9 p.m. ET. This service is free and available to everyone, not just UnitedHealthcare members. Callers can also get referrals to community resources.

Enroll Online | Download Enrollment Form | Chat | call 855-627-3847

Vision Brochure

Learn about how UnitedHealthcare’s vision plan protects your vision health: benefit explanation, premiums, how to file a claim and how to enroll.

View Now premiums on page 9

Vision Policyholder Information

Claim and Provider Questions: 800-980-2965

Provider Locator

  1. In-network provider: There is no claim form. Give your social security number to your provider to access your benefits for payment.
  1. Out-of-network: Complete the attached claim form and follow instructions.

Certificate of Coverage

Materials only: F2765
Exam and Materials: F3345
Policy

Change of Address

(both need to be completed to expedite your receipt of important information)

  1. Update Address in ORBIT
  2. Call 855-627-3847 or use our chat feature.

My UHC Vision

  • Look up and nominate providers
  • Request a vision ID card
  • View eligibility
  • View benefit summary
  • Claim information

Frequency of Services

  • Exam: Once every 12 months
  • Lenses: Once every 12 months
  • Frame: Once every 24 months
  • Contact Lenses: Once every 12 months  (contacts in lieu of lenses and frame)
  • New: Purchase Prescription Glasses Online through Warby Parker! www.warbyparker.com

Vision Plan Key Features

  • Visit www.myuhcvision.com to find the vision network providers near you.
  • Save the most money by using a network provider. You can choose where to have an exam and where to purchase glasses or contacts.
  • Exciting Hearing Aid discount benefit! With your UnitedHealthcare vision plan, you have access to hundreds of name-brand and private-label hearing aids, plus convenient ordering options and personalized care from UnitedHealthcare Hearing

Frequency of Services

Exam: Once every 12 months

Lenses: Once every 12 months

Frame: Once every 24 months

Contact Lenses: Once every 12 months (contacts in lieu of lenses and frame)

Vision video

Patti thank you so much! I hope you have a great day. Your customer service is wonderful!

–Retiree

Nominate Your Provider

Online – Fill out and Submit our online provider Nomination Form  NOTE: You must login to the website after clicking the link above

  1. Download PDF
  2. By Phone 800-980-2965