Frequently Asked Questions

Open Enrollment begins September 15, 2023, and ends October 31, 2023

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If you do not wish to make any changes, no action is necessary.

  • After you have received your first retirement benefit payment, Pierce Insurance will mail you an enrollment book that summarizes the supplemental benefits that are available to you.
  • Pierce Insurance will also send you an email summarizing your benefits and how to enroll.
  • To obtain benefits you must complete the enrollment process within 60 days after you have received your first
    retirement benefit payment.

Benefit recipients including retirees and members receiving a disability retirement and their dependents (up to age 26), in the retirement systems below. As a surviving spouse, you must enroll in the plan through the normal enrollment process.

  1. Teachers’ and State Employees’ Retirement Systems (TSERS) members – who worked for State agencies, community colleges, public universities, local K-12 school systems, and some charter schools
  2. Local Governmental Employees’ Retirement Systems (LGERS) members – who worked for towns, cities, counties, municipal departments (such as fire, law enforcement, rescue and EMS), boards of alcohol control, libraries, authorities (such as housing, airport, and water and sewer), and other separate, local governmental entities
  3. Consolidated Judicial Retirement System (CJRS) members
  4. Legislative Retirement System (LRS) members
  5. Members receiving a long-term disability benefit through the Disability Income Plan of North Carolina (DIPNC)
  6. Firefighters and Rescue Squad Workers, National Guard or Register of Deeds

No, all programs are offered directly through the North Carolina Retirement Systems.

This depends on the type of coverage you have and who your coverage is with. You should contact your Health Benefit Representative at your worksite to learn about your options.

Remember to perform a dual coverage double check to make sure you are choosing coordinating options and receiving the benefits you need with the right level of financial commitment for your specific life situation. Dual coverage on benefits such as Dental, Vision and Identity Theft Protection may create duplicate benefits causing claims to not be paid as expected. If you have questions about deductions for these benefits, please call Pierce Insurance at 855-627-3847.

You may need to continue your current plan(s) through COBRA until your North Carolina Retirement Systems plans are effective. Your Health Benefit Representative can advise you on your options.

Enroll Now

3 easy ways to enroll in identity theft protection, dental and vision benefits.

  1. Enroll Online
    Fill out the enrollment form online and then click submit. It is that easy!
  2. Download Enrollment Form
    and follow the instructions on the form to submit by mail, email or fax.
  3. Enroll by phone
    Call Toll Free (855) 627-3847

3 Easy Ways to Pay Your Premium:

  1. Pension deduction
  2. Direct-bill
  3. Bank draft

NOTE: Firefighters and Rescue Squad Workers, National Guard or Register of Deeds Pension Funds’ benefit recipients qualify for direct bill only.

  • Open enrollment is held each year, typically in October. An Open Enrollment booklet will be mailed to the address you have on file with the retirement system. You may also visit this website periodically for announcements.

There are two ways to update your mailing address:

  1. Send a written request to change your address to the North Carolina Retirement Systems. The address is:
    North Carolina Department of State Treasurer
    ATTN: North Carolina Retirement Systems
    3200 Atlantic Avenue
    Raleigh, NC 27604
  2. Update your address through ORBIT

Members must notify Pierce Insurance by mail , email ([email protected]) or fax advising which dependents no
longer qualify.

Pierce Insurance Agency
Attn: NCRS
PO Box 727
Farmville, NC 27828
Fax: 252-753-5941

It depends on your coverage. Call Pierce Insurance to discuss your options: 855-627-3847.

The following events may affect supplemental insurance and/or State Health Plan eligibility, but, except for death, typically do not affect monthly retirement benefits or the $10,000 Contributory Death Benefit coverage:

  1. You change your legal marital status, which includes marriage, death of spouse, divorce, legal separation, or annulment.
  2. Your dependents change due to birth, adoption, placement for adoption, or death of the dependent.
  3. You, your spouse, or your dependents terminate or commence employment.
  4. You, your spouse, or your dependents reduce or increase their hours of employment.
  5. Your dependents cease or commence to satisfy the requirements for coverage due to attainment of age or
    attainment or loss of their own employer-sponsored health care coverage.
  6. You, your spouse, or your dependents commence or return from an unpaid leave of absence such as family
    and medical leave or military leave.
  7. You receive a court order to provide coverage for your children.

Phone: 855-627-3847
Fax: 252-753-5941
Email: [email protected]
Website: www.ncretiree.com
Mailing address:
Pierce Insurance Agency
Attn: NCRS
PO Box 727
Farmville, NC 27828