Bri was most helpful & resolved the issue in one phone call! Thank you for such excellent
customer service in these trying times.
Patti thank you so much! I hope you have a great day. Your customer service is wonderful!
You all are the most pleasant and confident of all the people I have worked with over the last 2 days.
Every time I call there, I could not have anybody nicer to talk to. A friend of mine says every time they call there, they are always so nice. And once again thank you so much!
Shanita has the patience of Job & is good.
I have had the privilege of working with Pierce Insurance for the past 40 years. What I like most is that they are dependable, sincere, customer friendly, and always provide the best products.
Maria was just really great! She answered all of my questions. I really appreciate her as a rep and she is really good at her job!
–Retiree
3/26/21
Patti, I can tell that you have a tender and helpful heart. You are really doing work that is designed for you. I thank you for your help & have a blessed day.
Bri went over & out of her way to help me. Took time to listen to me. We need people like that
on the first line, a person to make our day & feel like we have been helped. I am happy my
problem has been taken care of. Keep her!
I wish all customer service calls were like this one.
Extremely helpful!
I wanted to write and tell you personally what a wonderful and helpful staff you have. Everyone I have talked with was so helpful and courteous. I wish all companies had staff like yours.
–Eunice
North Carolina Retirement Systems
I have worked for the Judicial System since June 1999, and currently have eight (8) life insurance policies with your company. It has always been so nice to work with your employees, especially Linda. She is so knowledgeable, and takes the time to listen, and does not make you feel like an idiot even though you sometimes feel like you are. I had major changes in 2012, as I lost my husband. Linda was there to walk me through the process of making the necessary changes needed at that point. I just recently remarried and called to make some changes and could not believe that she was still with your company, and once again she walked me through the process and provided me with the necessary forms to complete my changes. She has not changed one bit. It is so refreshing to work with her and know that excellent customer services still exist!
–Tammy Hall, Judicial Assistant for the Superior Court Judges
Iredell County, 7.19.16
I have had the privilege of working with Pierce Insurance for the past 40 years. What I like most is that they are dependable, sincere, customer friendly, and always provide the best products.
–Robert L. Kornegay
Retired HR Director, Cherry Hospital
Jennifer has been absolutely tremendous. She has been very helpful, she has called me back numerous times, giving me information I had asked for. I am thrilled that my Retirement System and Pierce Insurance has such dedicated, hard working employees. Makes me feel good about the selection the North Carolina made in hiring your company. I would like to say thumbs up to Jennifer! She has been absolutely terrific (caring and concerned)!
–Debbie
NC Retiree
11/7/16
I must formally recognize the very knowledgeable Mr. Dave Gerrish in the Accident Section and Terrance in the Vision/Dental Section for their competency, professionalism, courteousness, patience and motivational communication skills that put my mind to ease and made me so comfortable and assured. Thank you!
–Cleon
NC Retiree
11/4/16
I just wanted to thank you for being so helpful when I made the phone call, I really did not expect for someone to be so sweet and nice as you were. Wish all of my phone calls were so pleasant.
–Wanda
NC Retiree
Mr. Pierce, I am a retired 36 year employee… Now I have been dealing with breast cancer. Elaine has been so helpful and supportive in getting my claim started. You are blessed to have her as she reflects your business. She is gracious and has helped me during this tough time for me. Go Elaine!
–Jennie
Thank you for the fine work of your staff. This morning I called your office and spoke to Elaine and Evan. Both were very pleasant and helpful. I was somewhat confused about what I needed and have a phobia about dealing with insurance needs. Your staff made my Monday morning much more pleasant than expected.
–Fran, retiree, 8.26.13
Your company (and agent Bob Driver) provides outstanding service and products which has enabled employees to make the right choice and feel confident that they and their loved ones are adequately covered. I highly recommend Pierce Insurance to all state agencies.”
–Dean Tolson
Dare County Clerk of Superior Court 5.28.15
Thank you for the fine work of your staff. This morning I called your office and spoke to Elaine and Evan. Both were very pleasant and helpful. I was somewhat confused about what I needed and have a phobia about dealing with insurance needs. Your staff made my Monday morning much more pleasant than expected.
–Fran, retiree, 8.26.13
Your company (and agent Bob Driver) provides outstanding service and products which has enabled employees to make the right choice and feel confident that they and their loved ones are adequately covered. I highly recommend Pierce Insurance to all state agencies.”
–Dean Tolson
Dare County Clerk of Superior Court 5.28.15
Michael Gibson has a way of making people feel comfortable because of his professionalism, knowledgeable explanation of benefits and his warm personality.
–Darlene Jackson
NC Justice Academy, 7.24.14
Velma is clear, concise and thorough in her explanation of benefits whether she is speaking to a large group or speaking directly to an employee one on one. Our HR staff and our employees are very satisfied with Pierce Insurance and would recommend Pierce Insurance without hesitation.
–Bernadette Dove, Director of HR
Johnston Community College, 5.28.15
Pierce Insurance has completely supported their products beginning with the educating our employees, to pre-registration to 1 on 1 meetings with their agents, through enrollment and customer service support with their call center. Our employees are very satisfied with Pierce Insurance customer service and ease of advocacy.
–Frank Salvato, HR Generalist
City of Greenville, 5.27.15
Velma is very efficient in resolving employee issues and has a quick turnaround time of less than 3 days with an answer.
–Connie Blankenship, Benefits Manager
Department of Agriculture, 5.29.15
You’d be proud of your staff (Jack and Velma) and how they presented “Life Insurance 101” in a way that engaged the attendees.
–Russ Eubanks, HR Manager
NC Judicial System, 7.11.13
Terri, thank you so much for being so kind to me when I called about my insurance. You have a gift of knowing how to make others feel as though they are the most special person alive. I needed someone to care! You are my angel that God sent.
–Sandra, employee, 1.16.16